Terms of Service

Last Updated: August 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the NextPros software platform, mobile applications, websites, text-messaging channel, and related services provided by Handiers, Inc. (“Handiers,” “NextPros,” “we,” “us,” or “our”). By creating an account, accessing, or using the Services — including by sending a text message to the NextPros SMS Number described in Section 4 — you agree to these Terms on behalf of yourself and, if applicable, the business or entity you represent.

1. Eligibility & Account

The Services are intended for business and professional users, including contractors, tradespeople, service companies, and related business operators. You may use the Services only if you:

are at least 18 years old;
have authority to bind the business or entity you represent;
provide accurate and current account information;
use the Services only in the United States, Canada, or Australia, unless we expressly approve otherwise; and
comply with these Terms and all applicable laws.

The SMS channel described in Section 4 is available only in the United States.

You are responsible for all activity under your account, including activity by your employees, contractors, team members, or other authorized users.

2. Nature of the Services

NextPros is a software-as-a-service platform that may include tools for customer management, job management, scheduling, estimates, invoices, files, photos, videos, communications, AI-assisted productivity, automation, an SMS-based AI assistant you can use from any mobile phone without the app, and related business workflows.

Handiers does not:

provide contracting, trade, repair, inspection, or field services to your customers;
act as your employer, agent, broker, partner, or representative;
guarantee job outcomes, customer satisfaction, revenue, reviews, rankings, time savings, or business results;
provide legal, tax, accounting, safety, engineering, or other professional advice;
act as a payment processor or payment intermediary for your customer payments unless expressly stated in a separate written agreement.

All services you provide to your customers are your sole responsibility.

3. AI, Voice, Video, Transcription, and Automation Features

The Services may include AI-assisted, voice, video, transcription, image analysis, recommendation, drafting, classification, automation, and similar features.

These features may generate drafts, summaries, suggestions, labels, proposed messages, proposed actions, or other outputs based on information you or your users provide.

AI and automated outputs may be inaccurate, incomplete, outdated, biased, unsafe, or inappropriate for your specific circumstances. You are responsible for reviewing, verifying, editing, approving, and deciding whether to use any output.

You must not rely on the Services as a substitute for professional judgment, legal advice, safety procedures, regulatory compliance, customer consent, or business decision-making.

You must not use the Services in a way that distracts you from driving, operating equipment, working at height, performing hazardous tasks, or complying with workplace, road-safety, or other applicable laws.

4. The NextPros SMS Channel

This Section governs the NextPros text-messaging channel. It applies in addition to the rest of these Terms.

4.1 How it works

We publish a toll-free number, (888) 401-9944 (the “NextPros SMS Number”). The SMS channel is user-initiated. We do not send you text messages unless you first message the NextPros SMS Number, or you opt in to receive notifications.

When you message the NextPros SMS Number, an automated assistant replies and may take actions you request, such as creating, updating, scheduling, or cancelling a job in your account.

4.2 You are messaging an AI assistant, not a human

Replies from the NextPros SMS Number are generated by software. They may be inaccurate, incomplete, or unsuitable for your situation. Section 3 applies in full to the SMS channel. You are responsible for reviewing what the assistant tells you and what it does on your behalf. Human support is available at support@nextpros.com.

4.3 Not for emergencies

The NextPros SMS Number is not monitored in real time. Do not use it to report accidents, injuries, gas leaks, electrical hazards, structural failures, or any other situation requiring emergency services. Call 911 or your local emergency number.

4.4 Eligibility for the SMS channel

The SMS channel is for business users who are at least 18 years old and located in the United States. Do not use the SMS channel if you are under 18. We may decline service to, and delete data associated with, any number we believe belongs to a person under 18.

The SMS channel is available only in the United States. We may decline to serve, and may block, mobile numbers outside the United States.

You must use a mobile number that you own or are authorized to use.

4.5 Agreement to these Terms

By sending a message to the NextPros SMS Number, you access and use the Services and agree to these Terms and our Privacy Policy. Our first reply to you links to both documents. If you do not agree to these Terms, do not use the SMS channel. The NextPros app and web dashboard remain available to you separately.

These Terms include a binding arbitration provision and a class action waiver in Section 22, and a limitation of liability in Section 20.

If you opt in, we send automated service messages, including job confirmations, job start reminders, schedule changes, trial notices, and account notices.

Consent. Consenting to receive text messages is optional. It is not required to create a NextPros account, to use the app or web dashboard, or to purchase a subscription. Two separate things are covered here. First, when you message the NextPros SMS Number, you consent to receive our replies in that conversation; each reply answers a message you sent us. Second, recurring automated service messages — job confirmations, job start reminders, schedule changes, trial notices, and account notices — require a separate opt-in. You give that opt-in by replying YES to our request, or by enabling SMS notifications in your account, and it is your prior express consent to receive those messages, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase.
Frequency. Message frequency varies and depends on your activity and your scheduled jobs.
Cost. Message and data rates may apply. We do not charge you for messages; your wireless carrier may.
Opt-out. Reply STOP at any time to stop messages from the NextPros SMS Number. Reply HELP for help, or email support@nextpros.com. You may also revoke your consent by any other reasonable means, and we will honor it. If you have stopped messages and want to start again, reply START or UNSTOP. Opting out does not affect your NextPros account, your subscription, or your access to the app or web dashboard.
Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
No reliance on reminders. Job start reminders and other alerts are a convenience only. They may be delayed, blocked, filtered, or not delivered at all. You remain solely responsible for your schedule and for your commitments to your customers. We are not liable for a missed, late, or incorrectly performed job resulting from a message that was delayed, not delivered, or misunderstood.
Changes to your number. You must notify us promptly if you stop using your mobile number or it is reassigned to someone else. We may stop messaging a number we believe has been reassigned or deactivated.

4.7 SMS Trial

You may try the SMS channel without an account.

Ten messages. The trial allows you to send ten (10) messages to the NextPros SMS Number. Our replies do not count against your ten. YES, STOP, HELP, START, UNSTOP, KEEP, and similar keyword messages do not count against your ten. Each message you send counts as one, regardless of its length, whether your carrier splits it into multiple parts, or whether it includes a photo or other attachment. Once you have used your ten messages, we will reply with information about how to continue.
Thirty days. Your trial data is deleted 30 days after the last message you send to us. Messages we send to you do not extend this period. Before deletion, we will send you one notice. You may reply KEEP to that notice to keep your trial data for another 30 days. KEEP may be used once.
Deletion is permanent. After deletion, your conversation history and any jobs, notes, or other content created during the trial are permanently deleted and cannot be recovered. Any pending notifications for that content will not be sent.
One trial per number, permanently. If your trial ends, expires, or its data is deleted, you may not start a new trial from the same number. Attempting to circumvent this limit — including by using multiple numbers, a virtual or temporary number, or another person’s number — violates Section 11.
What we keep after deletion. We retain a one-way hash of your mobile number after deletion, for the sole purpose of enforcing the one-trial-per-number limit and honoring opt-outs. See our Privacy Policy.
If you create an account. Your trial conversation and any content created during the trial become part of your account and are retained under our normal retention practices.
No commitments. Trials are provided as-is, may be modified, shortened, or discontinued at any time, and carry no service level or support commitment.

4.8 Instructions you send by text

We may act on instructions received from a mobile number associated with your account, including creating, modifying, scheduling, or cancelling jobs.

You authorize us to treat any message sent from your registered number as sent by you or with your authority. SMS does not authenticate the sender. Messages can be spoofed or intercepted, and can be sent from a lost, shared, or stolen device.

You must notify us immediately at support@nextpros.com if your mobile number or device is lost, stolen, shared, transferred, or otherwise compromised. Until we receive that notice and have a reasonable opportunity to act on it, you are responsible for actions taken on instructions from your registered number.

Instructions interpreted by our AI assistant may be incomplete or incorrect. Review your job records in the app or web dashboard and correct any errors.

4.9 What not to send

SMS is not a secure channel. Do not send payment card numbers, bank account numbers, government identification numbers, passwords, health information, or other sensitive data by text.

If you send us information about your customers, employees, or other third parties by text, you represent that you have the rights and consents necessary to do so. Section 7 applies to that information.

5. Messaging and Customer Communications

This Section governs messages you send to your own customers using your own device or accounts. Messages we send to you through the NextPros SMS Number are governed by Section 4.

The Services may help you prepare, organize, draft, or initiate communications with customers, including by opening your device’s SMS, email, phone, or messaging composer. When the Services open a messaging composer, you choose whether to send the message, who receives it, and what final content is sent.

You are solely responsible for:

obtaining all required customer consents;
honoring opt-outs and unsubscribe requests;
complying with the TCPA, CASL, Australia’s Spam Act, Do Not Call laws, and other applicable communication laws;
ensuring messages are accurate, lawful, non-deceptive, and appropriate;
any carrier charges, message fees, or data charges.

If you use the Services to draft, prepare, or initiate commercial electronic messages, you are responsible for ensuring that each message includes any legally required consent, sender identification, and unsubscribe mechanism.

You must not use the Services to send spam, unlawful marketing, deceptive messages, harassment, or emergency communications.

We do not send messages to your customers on your behalf. If we introduce a feature that does, we will describe it and obtain any consent required before it operates.

6. Plans, Trials, Billing, Renewal, Cancellation, and Refunds

We may offer free plans, paid subscriptions, promotional plans, trials, beta access, usage-based charges, add-ons, or seat-based pricing. Trials of the SMS channel are governed by Section 4.7.

Paid subscriptions are billed in advance through Stripe, an app store, or another authorized payment provider. The applicable price, billing cycle, trial period, renewal terms, taxes, and fees will be disclosed at signup, checkout, or in your account.

Unless you cancel before the renewal date, your subscription will automatically renew and your payment method may be charged for the next billing period.

You may cancel online through your account settings or another cancellation method we make available. If you subscribed through an app store, you may need to cancel through that app store.

Cancellation stops future renewals. Unless required by law or expressly stated at checkout, fees already paid are non-refundable, including for unused time, partial billing periods, downgrades, or early termination. After cancellation, access may continue until the end of the current paid billing period.

We may change prices or plan features with reasonable advance notice. If a material adverse change reduces the value of your current paid subscription, you may cancel before the change takes effect and receive any refund required by applicable law.

7. User Content

“User Content” means content, data, files, photos, videos, audio, messages, customer information, job information, estimates, invoices, documents, notes, and other materials submitted, uploaded, generated, stored, transmitted, shared, or otherwise made available through the Services by you or your users, including messages and attachments you send to or receive from the NextPros SMS Number.

You retain ownership of your User Content.

You grant Handiers a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, analyze, modify, create technical derivatives of, and use User Content as necessary to:

provide, operate, secure, maintain, and support the Services;
troubleshoot, prevent fraud, enforce these Terms, and protect users;
improve product quality, functionality, reliability, and performance;
develop, test, evaluate, and improve AI, machine learning, automation, prompts, models, safety systems, and related features;
create aggregated, anonymized, or de-identified data that does not identify you or your customers.

As of the Last Updated date, Handiers does not currently use User Content to train generalized AI models. Before we begin using User Content to train AI models in a materially new way, we will provide notice through the Services, Privacy Policy, account settings, or another legally appropriate method, and will provide any choice or consent mechanism required by applicable law.

You represent that you have all rights, permissions, notices, and consents necessary to provide User Content to the Services, including customer, employee, contractor, and third-party information.

You must not submit unlawful content, sensitive regulated data unless supported by the Services, payment card data outside approved payment flows, health information requiring HIPAA compliance, or content you do not have the right to use.

8. User Content Standards, Reporting, and Removal

You must not upload, create, transmit, share, or store User Content that:

is unlawful, fraudulent, deceptive, defamatory, abusive, harassing, threatening, hateful, discriminatory, or obscene;
infringes intellectual property, privacy, publicity, or other rights;
contains malware, spyware, harmful code, or security exploits;
contains sexual, violent, exploitative, or age-restricted material not appropriate for the Services;
promotes illegal drugs, weapons, gambling, or other regulated goods or services in violation of law;
impersonates another person or misrepresents your authority;
violates customer, employee, contractor, or third-party confidentiality or consent requirements.

If you believe any content, account, message, file, image, audio, video, or other material in the Services violates these Terms, violates your rights, or should be removed, you may report it by contacting support@nextpros.com.

Your report should include, where available:

your name and contact information;
the workspace, account, customer, job, message, file, or content at issue;
a description of why you believe the content should be removed;
any supporting information reasonably necessary for us to review the request.

We may review, remove, disable access to, restrict, or preserve User Content where we believe it violates these Terms, creates legal or security risk, infringes rights, is requested by an app store or platform provider, or is required by law.

You may also request deletion of your account or certain User Content by contacting support@nextpros.com. We may retain information as described in Section 10.

9. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy.

You are responsible for providing all legally required notices and obtaining all legally required consents from your customers, employees, contractors, and other individuals whose information you submit to the Services, including information you send us by text message.

The Services are currently intended for businesses and users located in the United States, Canada, and Australia. The SMS channel is available only in the United States. The Services are not currently offered to users whose use is subject to the EU GDPR, UK GDPR, Swiss data protection law, or similar European data protection regimes unless we expressly agree in writing.

If your use requires a data processing agreement, additional privacy terms, or other contractual safeguards, you must contact us before using the Services for that data.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory warranty, right, remedy, or liability that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law and applicable Canadian federal or provincial laws.

10. Data Retention and Deletion

You may request deletion of your account or certain data through available account tools or by contacting support@nextpros.com.

We may retain information as needed to:

provide the Services;
comply with legal, tax, accounting, and regulatory obligations;
resolve disputes;
enforce agreements;
prevent fraud or abuse;
maintain security;
preserve backups and business records.

Even if you ask us to delete your information, we will retain the hashed mobile number and opt-out record described in Section 4.7 and in our Privacy Policy. We retain that minimal record to enforce the one-trial-per-number limit and to make sure we do not message you after you have opted out. We also retain records of SMS consent and opt-out as required to comply with telemarketing and consumer protection laws.

Deleted data may remain in backups or logs for a limited period.

11. Acceptable Use

You may not use the Services to:

violate any law or regulation;
infringe intellectual property, privacy, publicity, or other rights;
send spam, deceptive, abusive, harassing, or unlawful communications;
upload malware or harmful code;
interfere with or disrupt the Services;
reverse engineer, scrape, crawl, or extract data except as permitted by law;
bypass security, rate limits, or access controls;
circumvent SMS trial limits, including by using multiple, virtual, temporary, or other people’s phone numbers;
use the Services for high-risk, emergency, safety-critical, or life-critical purposes;
misrepresent your business, credentials, pricing, availability, or services;
use outputs without appropriate human review.

We may suspend or terminate access for violations or suspected legal, security, or operational risk.

12. Beta, Experimental, and AR Features

We may offer beta, preview, experimental, limited-release, or hardware-related features, including AR glasses integrations or field-assistance features.

Beta and experimental features are provided for evaluation and may be incomplete, unreliable, unavailable, inaccurate, or discontinued at any time.

You are responsible for using any AR, voice, video, or field-assistance feature safely and lawfully. Do not use the Services in a way that creates distraction, workplace danger, road-safety risk, or customer safety risk.

Any beta rewards, promotions, credits, or incentives are discretionary unless governed by separate written terms.

13. Third-Party Services

The Services may integrate with or rely on third-party services, including Stripe, app stores, cloud hosting providers, messaging and telecommunications providers (including Twilio and wireless carriers), communications tools, analytics providers, AI providers, or device operating systems.

Third-party services are governed by their own terms and privacy policies. Handiers is not responsible for third-party services, outages, fees, acts, omissions, or data practices.

14. Marketing Statements and Results

Marketing materials, demos, screenshots, examples, testimonials, estimates, benchmarks, productivity statements, time-saving statements, multipliers, percentages, ratings, or similar statements are not warranties, guarantees, service levels, or contractual commitments.

Actual results vary based on your business, workflows, data quality, usage, customers, market, team, devices, and other factors.

Nothing in this section limits rights that cannot be waived under applicable law.

15. Intellectual Property

Handiers owns the Services, including software, designs, workflows, interfaces, documentation, trademarks, logos, models, prompts, systems, and related technology.

Except for the limited right to use the Services under these Terms, no rights are granted to you.

You may provide feedback, suggestions, or ideas. We may use feedback without restriction or compensation.

16. Confidentiality

If you receive non-public information about the Services, including beta features, roadmap information, pricing, technical details, or business information, you must protect it and not disclose it except as permitted by us.

17. Service Availability and Changes

We may modify, suspend, discontinue, limit, or update any part of the Services at any time. We may also impose usage limits, storage limits, feature limits, or eligibility requirements.

We do not guarantee uninterrupted or error-free operation.

The SMS channel depends on wireless carriers and third-party messaging providers. Messages may be filtered, blocked, throttled, delayed, or not delivered for reasons outside our control. We may change or discontinue the NextPros SMS Number at any time.

18. Termination

You may stop using the Services or cancel your subscription at any time.

We may suspend or terminate your access if:

you violate these Terms;
your use creates legal, security, privacy, operational, or reputational risk;
payment fails;
we are required to do so by law;
we discontinue the Services.

Sections intended to survive termination will survive, including payment obligations, User Content licenses needed for retention and legal compliance, intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law.

19. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

HANDIERS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, OR SUITABLE FOR YOUR BUSINESS OR CUSTOMER NEEDS. WE DO NOT WARRANT THAT ANY TEXT MESSAGE WILL BE DELIVERED, DELIVERED ON TIME, OR DELIVERED TO THE INTENDED RECIPIENT.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY WARRANTY, GUARANTEE, RIGHT, OR REMEDY THAT CANNOT BE EXCLUDED, RESTRICTED, OR MODIFIED UNDER APPLICABLE LAW.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANDIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, CUSTOMER CLAIMS, OR LOSS OF GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANDIERS’ TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO HANDIERS FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID US ANYTHING, INCLUDING IF YOU USE ONLY THE SMS TRIAL, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply even if a remedy fails its essential purpose.

21. Indemnification

You will defend, indemnify, and hold harmless Handiers, its affiliates, officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:

your use of the Services;
your User Content;
your customer relationships, services, estimates, invoices, messages, or business operations;
your violation of these Terms;
your violation of law;
your infringement or misuse of third-party rights;
your failure to obtain required consents or provide required notices;
information about other people that you send us by text message.

22. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Before filing a claim, you and Handiers agree to try to resolve the dispute informally by sending written notice and allowing 30 days for resolution. Except for small claims court matters, claims seeking injunctive relief for intellectual property or unauthorized access, or claims that cannot be arbitrated by law, disputes will be resolved by binding arbitration.

You and Handiers agree that each may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.

You may opt out of arbitration within 30 days after first accepting these Terms — including within 30 days after you first message the NextPros SMS Number — by sending written notice to support@nextpros.com with the subject line “Arbitration Opt-Out.”

If this arbitration section is unenforceable in whole or part, the unenforceable portion will be severed and the rest will remain effective.

23. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Nothing in these Terms limits non-waivable rights or protections that apply under the laws of your jurisdiction.

24. Export Controls and Sanctions

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions, or if you are on any restricted party list.

You must comply with all applicable export control and sanctions laws.

25. Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes by email, in-app notice, website notice, text message, or another reasonable method.

Your continued use of the Services after the effective date of updated Terms means you accept the updated Terms.

26. Contact

Handiers, Inc. — NextPros. Email: support@nextpros.com

For content reports, deletion requests, account requests, legal notices, or support requests, contact support@nextpros.com.

For text-message help, reply HELP to (888) 401-9944 or email support@nextpros.com.